Refund Policy

1. 3-Day Grace Period

All new service purchases are covered by a 3-day grace period under the following conditions:

• The grace period begins at the moment of service activation (not the date of payment)
• You may request a refund at any time within the first 3 calendar days
• To request a refund, open a support ticket specifying the service ID and reason
• Refund requests are reviewed and processed within 24-48 business hours
• The grace period applies only to the first purchase of a service — it does not apply to renewals, upgrades, or re-purchases of previously refunded services

2. How Refunds Are Issued

• Approved refunds are credited to your platform account balance
• Account balance credits can be used immediately to purchase any product or service
• Account balance credits do not expire
• Account balance credits are non-transferable between accounts
• Account balance credits cannot be converted to cash, withdrawn, or transferred to any external payment method
• Account balance credits have no monetary value outside of our platform

3. Non-Refundable Situations

Refunds will NOT be issued in any of the following circumstances:

• Requests made after the 3-day grace period has expired
• Services terminated due to violation of our Terms of Service or Acceptable Use Policy
• Services terminated due to illegal activity or abuse
• Services suspended or terminated for non-payment
• Recurring billing charges (renewals) after the initial grace period
• Setup fees, domain registrations, SSL certificates, or third-party license costs
• Services where excessive or prohibited resources were consumed (cryptocurrency mining, DDoS tools, botnets, etc.)
• Accounts suspended for payment fraud, identity theft, or chargeback abuse
• Services that were fully delivered and used during the billing period
• Promotional or discounted services (unless otherwise stated in the promotion terms)
• Account balance top-ups or credit purchases

4. Chargebacks and Payment Disputes

If you believe a charge is incorrect or unauthorized, you must contact our support team first via a support ticket. We will investigate and resolve legitimate billing issues promptly — typically within 24-48 hours.

All chargebacks filed without prior contact will be contested with full documentation. We reserve the right to pursue collections for disputed amounts plus administrative fees. Chargeback abuse is treated as fraud and may be reported to payment processor fraud databases.

5. Service Upgrades and Downgrades

• Upgrades: The prorated price difference is charged immediately to your selected payment method or account balance
• Downgrades: A prorated credit for the remaining billing period is applied to your account balance. No cash refunds are issued for downgrades
• The 3-day grace period does not reset when upgrading or downgrading an existing service
• Plan changes take effect immediately upon payment

6. Service Cancellation

You may cancel your service at any time from your client dashboard:

• Cancellation stops future automatic billing
• Cancellation does not generate a refund for the current billing period
• Your service remains active until the end of the current paid billing period
• All data is permanently and irrecoverably deleted 7 days after service expiration
• You are solely responsible for downloading any data you wish to keep before cancellation or expiration

7. How to Request a Refund

8. Exceptions and Discretion

TridentSky reserves the right to:

• Grant or deny refund requests at its sole discretion, even outside the standard grace period, in cases of documented service failures caused by our infrastructure
• Modify the refund policy terms with 30 days prior notice
• Refuse refunds to accounts with a history of repeated refund requests or suspected abuse of the refund system
• Issue partial refunds where appropriate

9. Contact

For refund requests, billing questions, or concerns about this policy, contact us via:

• Support Tickets: tridentsky.net/tickets
• Discord: https://discord.gg/mjWuv7Zbyh