Terms of Service

1. Introduction & Acceptance

By accessing and using the services provided by TridentSky (hereinafter referred to as "the Company", "we", "us", or "our"), you ("the Customer", "you", or "your") agree to be bound by these Terms of Service ("Terms"). These Terms constitute a legally binding agreement between you and the Company.

If you do not agree to these Terms, you must immediately stop using our services. Continued use of our services after any modification to these Terms constitutes acceptance of those changes.

You must be at least 18 years of age to use our services. By creating an account, you represent and warrant that you meet this requirement.

2. Services Description

We provide game server hosting, VPS hosting, dedicated servers, and related cloud infrastructure services. All services are delivered through our automated platform and managed via the Pterodactyl control panel and client dashboard at tridentsky.net.

Services are provisioned automatically upon payment confirmation. We reserve the right to modify, suspend, or discontinue any service or feature at any time, with reasonable notice when possible.

3. Account Registration

To use our services, you must create an account and provide accurate, complete, and current information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access or use
• Keeping your contact information and email address current

You may not create multiple accounts. We reserve the right to suspend or terminate accounts that appear to be duplicates, fraudulent, or created to abuse promotions or circumvent restrictions.

4. Payment and Billing

We accept payments through Stripe (credit/debit cards, Google Pay, Apple Pay), PayPal, and other payment methods as available. By making a payment, you agree to the following:

• All prices are displayed in the currency selected at the time of purchase and are charged in USD
• Recurring services are billed automatically according to the selected billing cycle
• You authorize us to charge your selected payment method for all fees incurred
• Invoices are generated automatically before the renewal date
• Failure to pay within the due date will result in service suspension
• We reserve the right to modify pricing with 30 days prior notice
• Applicable taxes may be added to the displayed price

4.1 Late Payments

If an invoice remains unpaid after its due date, services will be suspended. Suspended services that remain unpaid for more than 7 days may be terminated, and all associated data permanently deleted. No refunds or credits will be issued for terminated services due to non-payment.

4.2 Payment Disputes & Chargebacks

If you believe a charge is incorrect, you must contact our support team first via a support ticket. We will investigate and resolve legitimate billing issues promptly. Chargebacks filed without prior contact will be contested, and we reserve the right to pursue collections for disputed amounts plus fees.

5. Refund Policy

Please refer to our Refund Policy for complete details on our 3-day grace period, refund process, and non-refundable situations.

6. Acceptable Use Policy

You agree not to use our services for any of the following prohibited activities:

• Any illegal activity under applicable local, national, or international law
• Distribution of malware, viruses, trojans, or other harmful software
• Launching or participating in DDoS attacks, botnets, or network abuse
• Cryptocurrency mining of any kind without prior written authorization
• Hosting content that infringes on intellectual property rights
• Spamming, phishing, scamming, or other fraudulent activities
• Hosting or distributing child exploitation material (reported to authorities)
• Activities that consume excessive resources and degrade other users' services
• Running open proxies, TOR exit nodes, or anonymous relay services
• Port scanning, network probing, or unauthorized penetration testing
• Circumventing resource limits, quotas, or fair use policies

Violation of this policy may result in immediate service termination without refund or prior notice. We reserve the right to report illegal activities to the appropriate law enforcement agencies.

7. Service Level Agreement (SLA)

We commit to maintaining a 99.9% uptime for our hosting infrastructure. This SLA applies to network and hardware availability, not application-level issues.

7.1 SLA Exclusions

• Scheduled maintenance (announced at least 24 hours in advance)
• Emergency maintenance required for security or stability
• DDoS attacks that exceed our mitigation capacity
• Force majeure events (natural disasters, war, government actions)
• Issues caused by customer actions, configurations, or third-party software
• Third-party service provider outages beyond our control

7.2 DDoS Mitigation

All servers include enterprise-grade L3/L4/L7 DDoS mitigation at no additional cost. However, in extreme cases where an attack threatens the stability of our infrastructure, we reserve the right to null-route or temporarily suspend the targeted service to protect other customers. No credit or refund is issued for DDoS-related disruptions.

8. Technical Support

We provide support for infrastructure-level issues (network, hardware, provisioning). We do not provide support for:

• Game server configuration, modding, or plugin setup
• Custom software installation or development
• Third-party application troubleshooting
• Performance optimization of customer code or configurations

Support is available via our ticket system at tridentsky.net/tickets and our Discord community.

9. Data Responsibility and Backups

YOU are solely responsible for maintaining backups of your data. While we provide backup tools through the control panel, these are offered as a courtesy and are not guaranteed.

• We are not liable for any data loss, corruption, or deletion, whether caused by hardware failure, software bugs, security incidents, or human error
• Automatic backups (when available) have limited retention and are not a substitute for your own backup strategy
• All data is permanently deleted 7 days after service termination or expiration
• We strongly recommend downloading your data before cancellation or expiration

10. Service Suspension and Termination

10.1 By the Company

We may suspend or terminate your services immediately and without prior notice for:

• Violation of these Terms or the Acceptable Use Policy
• Non-payment of invoices past their due date
• Fraudulent activity, identity theft, or payment fraud
• Legal requirements or law enforcement requests
• Activities that threaten the stability of our infrastructure

10.2 By the Customer

You may cancel your services at any time from your dashboard. Cancellation stops future billing but does not generate a refund for the current billing period. Data is retained for 7 days after cancellation, after which it is permanently deleted.

10.3 Appeals

If your service was suspended or terminated and you believe it was in error, you may submit an appeal via a support ticket within 14 days. Appeals submitted after 14 days may not be considered.

11. Intellectual Property

The TridentSky brand, logo, website design, and proprietary software are the intellectual property of the Company. You may not reproduce, distribute, or create derivative works without our written consent.

You retain all rights to the content you host on our services. By using our services, you grant us a limited license to store, transmit, and process your content solely for the purpose of providing the services.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES, EXPRESS OR IMPLIED.

In no event shall TridentSky, its owners, employees, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, revenue, business opportunities, or goodwill.

Our total liability for any claim arising from or related to these Terms or our services shall not exceed the total amount you paid to us in the 3 months preceding the claim.

13. Indemnification

You agree to indemnify, defend, and hold harmless TridentSky, its owners, employees, and affiliates from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with your use of our services, your violation of these Terms, or your violation of any rights of a third party.

14. Dispute Resolution

Any disputes arising from these Terms shall first be attempted to be resolved through our support ticket system. If a resolution cannot be reached:

• Both parties agree to seek mediation before pursuing any legal action
• Filing chargebacks or payment disputes without first attempting resolution through our support system may result in immediate account termination
• These Terms shall be governed by and construed in accordance with the laws of the United States
• You agree to a 1-year statute of limitations for any claims related to our services

15. Discounts and Promotions

• Promotional offers and discount codes are discretionary and may be withdrawn at any time
• Discount codes are single-use unless otherwise stated
• Promotions cannot be applied retroactively to existing orders
• We reserve the right to void orders that exploit pricing errors or promotion stacking
• Promotional pricing may not apply to renewals unless explicitly stated

16. Modifications to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or website notification at least 30 days in advance. Continued use of our services after the effective date of any changes constitutes acceptance of the updated Terms.

If you do not agree to the modified Terms, you must stop using our services and cancel your account before the changes take effect.

17. Miscellaneous

• Entire Agreement: These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and the Company
• Severability: If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect
• Force Majeure: We shall not be liable for any failure or delay caused by events beyond our reasonable control
• Assignment: You may not assign or transfer your rights under these Terms without our prior written consent
• Waiver: Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision
• Communication: Official communications should be directed through our support ticket system

18. Contact

For questions about these Terms of Service, contact us via:

• Support Tickets: tridentsky.net/tickets
• Discord: https://discord.gg/mjWuv7Zbyh