Privacy Policy

1. Introduction

This Privacy Policy describes how TridentSky ("we", "us", or "our") collects, uses, stores, and protects your personal information when you use our website, services, and platform located at tridentsky.net.

By creating an account or using our services, you consent to the collection and use of your information as described in this policy. If you do not agree, you must discontinue use of our services immediately.

This policy should be read in conjunction with our Terms of Service and Refund Policy.

2. Information We Collect

2.1 Information You Provide

• Account registration data: name, email address, and password
• Billing information: billing address, company name (if applicable)
• Payment method details processed securely through third-party providers (Stripe, PayPal)
• Support communications: tickets, messages, and any files you submit
• Any other information you voluntarily provide through forms or communication

2.2 Information Collected Automatically

• IP addresses and geolocation data (country/region level)
• Browser type, operating system, and device information
• Access logs including timestamps, pages visited, and referring URLs
• Service usage data: resource consumption, server activity, and performance metrics
• Session cookies and authentication tokens

2.3 Information from Third Parties

• Payment verification data from Stripe and PayPal
• Fraud detection signals from payment processors
• Abuse reports from upstream network providers

3. How We Use Your Information

We use your information for the following purposes:

• To create, maintain, and administer your account
• To provision, deliver, and manage your hosting services
• To process payments, generate invoices, and manage billing
• To communicate with you regarding your account, services, and support requests
• To send service-related notifications (invoices, payment confirmations, service status changes)
• To detect, prevent, and respond to fraud, abuse, and security threats
• To enforce our Terms of Service and Acceptable Use Policy
• To comply with legal obligations, tax requirements, and law enforcement requests
• To improve our services, infrastructure, and user experience
• To generate anonymized, aggregated analytics for business decisions

4. Payment Data Security

We do NOT store your complete credit card numbers, CVV codes, or bank account details on our servers. All payment processing is handled exclusively by PCI-DSS Level 1 compliant third-party processors:

• Stripe: Processes credit/debit cards, Google Pay, and Apple Pay
• PayPal: Processes PayPal balance, linked bank accounts, and cards

We only store transaction identifiers, payment method type (last 4 digits of card, PayPal email), invoice records, and billing history necessary for account management and legal compliance.

5. Data Sharing and Third Parties

We do not sell, trade, rent, or share your personal information for marketing purposes. We may share limited data with the following categories of third parties strictly as necessary:

• Payment processors (Stripe, PayPal) — to process transactions and prevent fraud
• Infrastructure providers — datacenter operators and network providers necessary for service delivery
• DDoS mitigation services — to protect our network and your services from attacks
• DNS and CDN providers (Cloudflare) — for website performance and security
• Law enforcement — when required by valid legal process, subpoena, or court order

All third-party providers are contractually required to protect your data and use it only for the specified purpose. We do not share data with advertising networks or data brokers.

6. Cookies and Tracking Technologies

We use the following types of cookies:

• Essential cookies: Required for authentication, session management, language/theme preferences, and CSRF protection. These cannot be disabled.
• Functional cookies: Remember your preferences such as currency selection and dashboard layout

We do NOT use third-party tracking cookies, advertising pixels, or behavioral analytics tools. We do not participate in cross-site tracking or retargeting.

7. Data Retention

We retain your data according to the following schedule:

• Account information: Retained for as long as your account is active, plus 30 days after account deletion request
• Billing and transaction records: Retained for a minimum of 7 years as required by tax and commercial regulations
• Server data: Permanently deleted within 7 days of service termination or expiration
• Support tickets: Retained for 2 years after resolution for quality assurance and dispute resolution
• Access logs: Retained for 90 days for security monitoring and abuse prevention
• IP and session logs: Retained for 90 days

8. Data Security

We implement industry-standard security measures to protect your data, including:

• TLS/SSL encryption for all data in transit
• Encrypted database connections and storage at rest
• Secure password hashing using bcrypt
• Two-factor authentication (2FA) available for all accounts
• Enterprise-grade DDoS protection across all infrastructure
• Firewall rules, intrusion detection, and automated threat blocking (Fail2ban)
• Regular security updates and patch management
• Role-based access controls for internal systems

While we take extensive measures to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but commit to promptly notifying affected users in the event of a data breach.

9. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your account and associated personal data (subject to legal retention requirements)
• Right to Data Portability: Request your data in a structured, machine-readable format
• Right to Object: Object to processing of your data for specific purposes
• Right to Restrict Processing: Request that we limit how we use your data
• Right to Withdraw Consent: Withdraw consent for non-essential processing at any time

To exercise any of these rights, submit a request through our support ticket system. We will respond within 30 days. We may require identity verification before processing your request.

10. International Data Transfers

Our servers are located in the United States (Dallas, TX and Miami, FL). By using our services, you consent to the transfer and processing of your data in the United States. We ensure that appropriate safeguards are in place when transferring data across borders.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a user is under 18, we will promptly terminate their account and delete associated data. If you believe a minor has provided us with personal information, please contact us immediately.

12. Third-Party Links

Our website and services may contain links to third-party websites (such as the Pterodactyl game panel, Discord, payment processors). We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party services you interact with.

13. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Material changes will be communicated via:

• A prominent notice on our website
• Email notification to registered users (for significant changes)
• Updated "Last updated" date at the top of this page

Continued use of our services after the effective date of changes constitutes acceptance of the updated policy. If you disagree with any changes, you must stop using our services and request account deletion.

14. Contact

For privacy-related inquiries, data requests, or concerns about this policy, contact us via:

• Support Tickets: tridentsky.net/tickets
• Discord: https://discord.gg/mjWuv7Zbyh